Refund Policy
Effective date: June 2, 2026
This Refund Policy describes the conditions and procedure for refunding payments for services purchased on the Rapir service (tokens/credits and subscriptions).
By making a payment, the User confirms that they have read and accept this Policy.
1. Grounds for a refund
A User may request a refund in the following cases:
- The service was defective/non-functional due to the Operator's fault.
- The paid service was not delivered (tokens not credited, subscription not activated) within 48 hours of payment.
Refunds and replacements are not available if the User changed their mind, did not like the service, or the generation result did not meet expectations, provided the service was actually delivered and functional.
2. Refund destination
Refunds are issued to the same payment details from which the payment was made.
3. Review and refund timelines
- A User's request is reviewed within 24 hours of contacting support.
- If approved, the refund is issued within 72 hours of the refund decision.
4. How to request a refund
To request a refund, contact support at support@rapir.ai with the payment id, date, and reason. You can also submit a request in your account: "Transaction History" → "Payments" tab → "Refund" on the relevant payment.